FAQ

How do I place an order?

• Kindly view all our products from the homepage at www.nadyacollections.com.

How do I receive my online order?

• We offer local shipping through a third-party courier service. Please refer to our Shipping Policy for further details.

How accurate is color display on the internet?

• We do our best to display colors as accurately as possible. Please be aware that color settings may vary on your PC, tablet, or mobile device.

How do I care for my product?

• Please refer to the care instructions section specific to each product. You can also refer back to the care instructions card inserted with every product.

What payment methods do you accept?

• We accept Card on Delivery (COD), Cash on Delivery (COD), and online payment. 

Are delivery charges refundable?

• Original shipping charges incurred at the time of purchase are non-refundable.

Can I cancel or modify my order?

• If you wish to modify or cancel an order placed through our website that you have not yet received, kindly email us at info@nadyacollections.com or send a direct message on our Instagram account.

How can I return or exchange a product?

• To start a return or make an exchange , you can contact us at info@nadyacollections.com or send us a message on our Instagram account.

What do I do if I have an issue concerning my product?

• Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.