Returns & Exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You will also need the receipt or proof of purchase. If your returns do not meet the conditions above, we have the right to refuse the refund.

To start a return, you can contact us at info@nadyacollections.com or send us a message on our Instagram account. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note that any items purchased during our sale seasons are non-refundable.

You can always contact us for any return question at info@nadyacollections.com.

Damages and issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, any items purchased during our sale seasons are non-refundable.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, your payment will be refunded in cash. 

Cancellations

If you wish to cancel an order placed through our website that you have not yet received, kindly email us at info@nadyacollections.com or send a direct message on our Instagram account.